What we changed
Changes travelers can see, newest first. When a rule or an airline’s deadline changes, it shows up here.
- Airline pages fit narrow phone screens without sideways scrolling, and fixed text on two airline pages.
- The checklist asks for a list of what was in the bag only when the bag was lost or damaged, not when it was only delayed.
- A real sample on the home page: one late Delta bag run through the claim engine, with the dates, the money and the letter, unedited.
- A page with every rule we use and where it comes from, with worked examples: the rules, cited.
- Corrected a citation: the bag-fee refund is 14 CFR 260.5, with the definition in 260.2. Our sources list said 260.8.
- Spirit Airlines is marked as out of business (it wound down on 2 May 2026) wherever it appears.
- An About page with who builds BagBack and why, and this page.
- Our own typefaces and colours, served from our own site rather than a font service.
- Delta’s written-claim deadline corrected to 21 days, as Delta’s own legal notices page states it. Our list had said 30.
- The first screen asks one thing: what happened to the bag. One tap shows the number.
- Every page names who operates BagBack, and says it is not an airline.
- The picture at the top of the home page is now a crop of the real sample letter.
- A photo and a note from the person who built BagBack.
The rules, cited · About BagBack